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Below are frequently asked questions, you may find the answer for yourself

For answers to questions not listed below, please e-mail at info@skincare.com

For free shipping, average time of receipt is between 2-5 business days. For more information, and to view our simple shipping time quick guide click here

skincare abides by the policy of each manufacturer line we sell. If the manufacturer does not accept returns, therapeutic skincare does not accept returns. Although some manufacturers may not accept returns, eligible products may be returned within 30 days of delivery to customer. Shipping returns are at the cost of the customer. All products must be returned unopened and sealed in re-sellable condition in order to receive an exchange, refund, or store credit. therapeutic skincare will not issue a refund, store credit, or exchange until product is received and met the criteria. All returns are subject to a 15% restocking fee in addition to the cost of shipping.

therapeutic skincare is an authorized retailer of professional skincare lines. We have officially been recognized by each manufacturer to sell its products, therefore we guarantee the authenticity of each product we sell. We strictly abide by these manufacturers policies that the products are never sold below manufacturer suggested retail price. However, therapeutic skincare will offer free gifts with purchase of products.

We do not allow overseas purchases and shipments from www.Skincare.com

We are so sorry your package was lost by the shipping carrier. First, ask your neighbors if your carrier left the package with them. Second, call your local post office to check on the shipment. For more information about recovering your lost package click here

No. Since we are a retailer to the general public, we do not offer discounts to professionals.

You must call within one hour of purchase to cancel an order. Since we are set up to ship orders ASAP to please our customers, you must cancel an order within one hour of purchase to guarantee it is not fulfilled. For more information please view our cancellation policies by clicking here

Some of our manufacturers do not allow the use of discount codes on any of their items. For these manufacturers, we recommend utilizing a free gift code. To help you sort out the best code for your purchase, please call us at (661)-987-8971 or email info@skincare.com to contact customer service. They’ll be able to assist you.